Friday, March 03, 2017

Corporate Trainer as Knowledge Broker

I've often referred to the corporate training professional as a Knowledge Broker.  And not in the academic sense (Google it and you'll see what I mean), but in the framework of the corporate training profession. In all honesty, in the corporate setting that just seemed more closely aligned with what training professionals did on the job, and the value they provide to the business.
A Knowledge Broker connects those that have the knowledge with those that need the knowledge. - Brent Schlenker

The Knowledge Broker & Their Solutions

Designing and developing courses as solutions is only one part of the job. Actually some of your most valuable solutions to the business do not involve the creation of training content or courses. The Knowledge Broker has a much larger bag of solutions to choose from than the traditionally defined training professional. But don't get too caught up in the semantics of it all.  No matter what your job title is, thinking differently about how you provide value to the business is the ultimate goal.

"Matchmaker, matchmaker, make me a match!"

It may seem over simplified, but here's the reality: Some employees HAVE the knowledge and other employees NEED the knowledge.  New employees, often overwhelmed, approach the training department looking for answers, for content, for training... but mostly just for help. And more often then not, just connecting the new hire with the subject matter expert is all they need to get started.  It's 1:1 training. And it's the most valuable thing you can do.
That may not sound like "your job", and that you didn't really do anything because you didn't design a solution. But I would argue that you did.  In fact, you designed the most elegant and, likely, most effective solution.
"A designer knows when he has achieved perfection not when there is nothing more to add, but when there is nothing more to take away." - Antoine de Saint-Exupery

Remember To Keep It Simple!


Remember to keep your solutions simple, and always look to add value to the business.  Part of your job as Knowledge Broker is simply being a matchmaker. Try adding Matchmaker to your toolkit of solutions.
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